Refund policy
If you’ve changed your mind about an item, we can offer you the option to exchange. Refunds are not accepted.
Eligibility
To be eligible for exchange, items must
- Be in their original condition,
- Be unused with all tags and packaging intact
- Have a valid receipt or proof of purchase
Exchanges must be requested within 7 days of receiving the item. Please note that any exchange requests made beyond this timeframe will not be accepted
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact Us
If you’d like to initiate an exchange, please contact us via email at vividbymaryam@gmail.com and provide the following:
- Order details,
- Item(s) you wish to exchange
- The reason for the exchange
We’ll review your request and if authorised, we’ll provide you with further instructions. Please wait for confirmation before proceeding.
Packaging and shipping costs
Buyers are responsible for the return shipping costs associated with the exchange, unless the product received is incorrect or faulty. Ensure that the item is securely packaged in its original packaging or equivalent protective packaging. Include any accessories or documentation that came with the item.
Exchange Processing
Once we receive the returned item, if the item/s meets the exchange eligibility criteria we’ll process the exchange based on the availability of the desired item. If the item is out of stock, we will provide alternative options or issue store credit.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.