Shipping policy

NOTE: Standard delivery does not include tracking. Please choose a Tracked delivery service at checkout if you wish your order to be tracked.


Processing Time

Typically, orders are processed within 2-4 business days (excluding weekends and public holidays). During peak seasons or promotional periods, order processing may be delayed.


Delivery Time

The shipping times below are estimated by Royal Mail and aren’t guaranteed. They are subject to change and delays in your region, or those caused by Public holidays and adverse weather conditions. If ordering from outside of the UK, custom delays may also occur. Estimated delivery times do not include order processing time. 

UK destinations via Royal Mail

  • Royal Mail 1st class Mail: Delivered 1-2 working days after dispatch
  • Royal Mail 2nd class: Delivered 2-4 working days after dispatch

International destinations via Royal Mail

  • International Tracked: Depends on country, but in most cases delivered 8-10 working days after dispatch.

NOTE: Saturday, Sunday and bank holidays are not counted as working days


Shipping Fees

At checkout, you’ll be able to choose from the different shipping methods for your location. The exact shipping costs will be displayed at checkout before you complete your purchase. Please review and ensure the accuracy of your shipping address to avoid any delays or additional charges.

 

Shipment Tracking

If you’ve selected tracked shipping, you’ll receive a shipping confirmation email containing a tracking number once your order has been processed and shipped. If you don’t select Tracked shipping at checkout, we can’t locate the whereabouts of your order once dispatched and can’t provide a tracking number. In the unlikely event that your order is lost, you will be offered a replacement (subject to stock availability) or refund.

 

My item hasn't arrived, what do I do?

If your order hasn't arrived within the expected times below, please contact us via email at vividbymaryam@gmail.com

- For UK orders, if your order hasn't arrived within 10 working days 

- For international orders, if your item hasn't arrived within 25 working days (approx 4-8 weeks)

Royal mail does not consider packages lost until they reach the working days mentioned above and therefore we are unable to ask them to investigate before these times have passed.

 

Shipping Destinations [Important Notice for EU customers]

Due to Brexit, new regulations have been implemented that impact the VAT and tax requirements for cross-border shipments to EU countries. If you are a customer based in the EU, please place your orders through the Etsy Store instead, where the applicable VAT amount will be calculated and added to your order automatically during the checkout process. This will reduce the likelihood of your order being held up at customs and border control.


If you have any concerns about the availability of shipping to your location, please contact vividbymaryam@gmail.com via email for assistance.

 

Customs and Import Duties

For orders shipped outside of the UK, you may be responsible for paying customs and import charges upon delivery. The exact amount of these charges will depend on the customs regulations of your country. We have no control over these fees, and it falls upon customers to comply with customs regulations and pay any associated charges.


Policy Revisions

We reserve the right to update or modify this Shipping Policy at any time, without prior notice. Any changes will be effective immediately upon posting the revised version on our website. It is your responsibility to review this policy periodically to stay informed about any updates.


By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping Policy.